After arriving in Lexington 3 hours late (1:30 A.M.) and feeling a bit battered I was delighted to see my experiences, and the current status of "customer service" in the airline industry had been fully and accurately documented by Carol Burnett and her pals several years ago. That video clip is the first featured on one of Kim Komando's video of the day pages. The second clip features what I think was was the airline I flew to Kentucky!
http://videos.komando.com/2008/07/09/no-frills-airlines/
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